Latest Exin CDFOM Practice Questions BY Gilmore

Needs Analysis determines what the customer or business requires from a service.

This includes:

Required service hours / operating hours

Availability expectations

Business functional requirements

Legal and compliance requirements

Physical infrastructure needs (power, cooling, space)

Performance and capacity needs

Identifying operating hours is a core part of defining service requirements.

Why other options are incorrect:

B: Current resource usage is part of infrastructure assessment, not needs analysis.

C: Staffing is part of capability assessment.

D: Monitoring requirements come after service definition and design.

Thus, A is correct.

EPI DCFOM-Aligned Reference Concepts (Paraphrased)

Needs analysis determines service operation hours, business needs, and requirements.

It precedes capability assessment and service design.