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Latest Genesys GE0-806 Practice Questions BY Sims

Question 1

Which of the following Time Profiles is valid for statistics used in WFM?

  • A. WFMProfile, Selection=0:00+0:10
  • B. WFMProfile, Growing=0:00+0:30
  • C. WFMProfile, Sliding=0:00+0:l5
  • D. WFMProfile, Growing=0:00+0:l5
  • E. WFMProfile, sliding=0:00+0:05
Question 2

It is desired that multi-skilled Agents, when scheduled for an Outbound Activity, do not answer inbound calls and Emails. They will only work outbound calls, what is this feature called?

  • A. Activity Set
  • B. Task Sequence
  • C. Exception Task Sequence
  • D. Marked Time .